Community Specialists
“While at the former Kraft Foods we used the Team Clock as a tool to bring together teams during an acquisition. Organization Development resources were trained in the use of the tool and how to apply it – it quickly gave people a framework for understanding and recognizing team dynamics and helped them build more effective teams.“
Rosemarie Wert
Owner
Community Specialists Case Study
The Challege
High profile Chicago lakefront property managers seek benchmark excellence in service quality, team engagement, and condominium board effectiveness to attract the next generation of owners/residents.
The Assessment
Service excellence, team engagement, and condo board effectiveness as key differentiators amongst property management specialists lack visibility to potential owners. Best practices in isolated properties are not shared and leveraged for continuous improvement.
The Action
In a two-pronged initiative, service excellence and employee engagement are targeted as culture anchors while a Team Clock online assessment is employed to benchmark top performing condo boards.
The Outcome
Top performing buildings and condo board leadership are identified for best-practice sharing so that properties struggling with service excellence and team engagement can learn from industry peers. Owner/resident satisfaction soars.